Ideas for RemoteLock as submitted to our Feature Upvote board. Ideas are ordered by 'new' and the 50 top matches are included. pr_h11tyhng16nkidi 2025-10-22T18:06:02Z sug_hnw789z9pqzrxjx 2025-01-18T00:10:48Z 2025-02-24T18:58:50Z The Problem: It takes a long time and is frustrating locating the one desired device in the list of all devices in the RemoteLock App. Description: There are 25 devices in the Devices tab on my App. Each device name is a number corresponding to the number of an apartment. The devices are in random order. The Solution: Give me ability to "Sort Smallest to Largest", please. Additional Note: I read other users' comments. FYI, there is also demand for ability to "Sort in Alphabetical Order". sug_cdwl8dgl7ocyemx 2024-12-22T22:43:49Z 2025-02-24T18:58:50Z Integration with automated pool heating software sug_focnzomkgtomimb 2024-12-11T14:50:22Z 2025-02-24T18:58:50Z I need to be able to see my 26 locks on the dashboard and not just the 25 that show up currently sug_vz5rsmgudg3zvik 2024-12-10T23:31:17Z 2025-02-24T18:58:50Z Integration with Remootio for gates and garage doors would be helpful sug_xp5lywx2zcyhp1o 2024-12-10T06:29:00Z 2025-02-24T18:58:50Z An Integration for automatic/electronic gate property would complement smart lock integrations and truly make my listings self-check...now I have to open the gate remotely for each guest on arrival (I have 7 listings and growing), then let them search for the physical gate remote. Because our complex has other homeowners, we don't want to put a lock box with a gate remote outside the property, which will cause a traffic build-up in the gateway. I use the Powertech gate system on several properties. Masterlift is another option...I am prepared to purchase the hardware that will help me to fully allow self-check-in to paid guests, especially at 1:00 am... when I should be getting healthy rest to deal with guest queries another day. Any effort or consideration for this will be greatly appreciated. sug_gc3paflitydsbnt 2024-11-25T23:27:27Z 2025-02-24T18:58:50Z sug_ur6wxszx8014b6f 2024-11-22T12:34:39Z 2025-02-24T18:58:50Z If this is a feature already and I couldn’t find it my apologies. It would add a lot of security and peace of mind if all staff codes were deactivated during a guests stay. We had a a cleaning person get mixed up and enter an occupied apartment today, and we’ve done it ourselves as well. If we needed to get in for maintenance during a booking we could just look up and use the guest code or have a “ override” code. Just a suggestion. sug_ffllee1rl03t9ms 2024-11-21T17:38:55Z 2025-02-24T18:58:50Z Currently, if a guest is staying with us, and wants to make a reservation for some time in the future, we can not use the same code for that guest because it is currently in use. I don't see any security concerns if the code is used multiple times for different time frames. I understand you wouldn't want the same code active for multiple locks at the same time. sug_bdtfwbfobyzntes 2024-11-13T18:59:21Z 2025-02-24T18:58:50Z Please Make a integration so I can sync all my users in my company. And the ability to use SSO with Microsoft IntraID sug_j861scaiqtyhupd 2024-11-07T10:11:57Z 2025-02-24T18:58:50Z It would be great if we could use 24 hour format for timings rather than AM/PM. We have a high volume of bookings, so it can get quite confusing with AM/PM. sug_fbrqgxdhlikwecv 2024-10-31T03:09:06Z 2025-02-24T18:58:50Z I'd love to be able to set a guest pin for the alarm system and door lock with my Simplisafe system. sug_gjg806cowems96l 2024-10-30T17:43:11Z 2024-11-06T16:41:04Z Currently there is no way to set a check in time and an Access time for guests arriving early. This presents an enormous challenge. We must communicate a check in time to guests, but 99% of the time, there is a request for early check in. For example, if we set the check in time to 4:00 and the guests arrive early they can not use their code to check in. If we set the check in time earlier than what you want communicated, then the guests think the check in time is earlier than what it normally is. sug_6isbzvmiapwnkxf 2024-10-27T14:19:42Z 2025-02-24T18:58:50Z Hello, I would like the ability to have codes added for bookings over 90 days but I don't want to double the cost on all my locks. I would love to see an in between option on remote lock that doesn't jump from $72/year to $144 sug_acsby3yyhdtcjjo 2024-10-18T01:28:41Z 2024-10-21T14:59:04Z The app does not allow us to change the order of the devices that we see. It can easly be done on the desktop but when i contacted customer support they told me it is not possible on the app. Thanks sug_bttk3pttxbdk7de 2024-10-12T04:37:03Z 2024-10-21T14:59:18Z I'd like to be able to schedule more than 28 lock or unlock events per week in a device schedule. With 28 we can only do two unlock/lock periods per day and we could really use 3 or 4 per day. sug_juxgttx6inacxqf 2024-10-10T18:25:05Z 2025-02-24T18:58:50Z We would like to add the ability to map a single listing in cloudbeds to multiple locks in RemoteLock sug_sdbziiuk06earti 2024-10-10T15:13:43Z 2024-10-21T15:09:11Z I would want to add the ability to remove multiple users via csv file. I can add multiple users but no way to remove them. sug_kngudja9yjwwjpn 2024-09-19T16:15:51Z 2024-09-23T15:00:54Z I need the ability to create a notification specifically for access events outside our business hours. sug_qckefyusom6uezg 2024-09-13T18:32:13Z 2024-11-06T16:39:32Z Add support for smart thermostats : Brands include: Honeywell, Ecobee, Nest sug_vpcnogpqmo1j9vr 2024-09-12T09:46:44Z 2024-10-21T15:01:49Z Using the smartconnectuk web portal, I can add a guest and the confirmation page shows the new code has yet to sync with the lock using an icon and tooltip. The list shown on the dashboard or access list doesn’t show this information. Every listing shows the same icon. Would you consider updating the main guest lists to show which codes have sync’d and which have not please. sug_1taxafocwnbe2zq 2024-08-19T22:15:55Z 2024-09-13T19:14:56Z My use case is as below: - my checking time is typically 3pm and checkout time is 12pm - I asked my guest if they leave before 11am or arrive after 3pm to help my cleaning crew to organize - I would to set these times the guests announce in my PMS (Owner Rez) which is integrated with remote lock - when the time is set in RL by OR, I would that checkin time is never set later than 3pm (it can be set before for an early check on), and never earlier than 11am (it can be set later for a late checkout) sug_wzw35qmd01bzlyp 2024-08-13T00:28:34Z 2024-08-26T15:28:36Z Integrate with the property management software for when you move residents in you’re able to auto assign them to the proper access based on unit sug_rfqmthcelvapgfx 2024-08-07T20:46:31Z 2024-08-12T15:06:09Z Customer requested we add the search functionality to the Access Users/Guests list visible from the Dashboard on the RemoteLock web portal (as the search function is available for the Access Users/Guests list visible from the Access tab on the RemoteLock web portal). sug_vbq4rfy6iplgvpf 2024-07-21T12:13:11Z 2024-07-22T14:07:42Z Allow to include a picture in the automated email so guests can have a clear idea of the access instructions/Check-in sug_1rnv7hptjst5qxh 2024-07-08T16:50:58Z 2024-07-10T20:01:17Z Currently the low battery notification kicks off when the lock batter is below 25%. This should be a configurable % to allow the user to adjust as needed. I have various manufacturers. When they hit 25%, they will be dead in a few days. I prefer to get a notice at 50% which will allow us some time to get our maintenance people to handle. sug_ilf3scmdt7u5syw 2024-06-26T21:03:20Z 2024-07-03T14:50:55Z i wish i could select the filters i want to see and the system would default to my selections. sug_siwkmnh2owjkzac 2024-06-26T21:00:51Z 2024-07-03T14:50:55Z It would be helpful to include additional info for each user. The HOA has a community area. Resisdents access via fobs and wristbands. When we find a "lost" fob/wristband it would be helpful to have more information availble in the app, rather than having to lookup their info in another database. It would be really cool to scan a wristband in the app and that users profile opens!! User Owner Address Phone Picture etc. sug_mgdv4nyubtuuvrf 2024-05-29T20:34:16Z 2024-11-06T16:41:46Z Would really like your team to get in touch with ProDataKey to integrate their cloud based lock system. sug_dtaaclwaic4ocm8 2024-05-16T20:52:52Z 2024-06-21T19:06:35Z More of a bug than a feature request, but if you send a command to lock/unlock a door, RemoteLock will show as "pending" status until the request is completed. However, if you ping the API again, we receive the previous status of the lock, NOT the pending status. This makes our customers think that their request didn't go through. sug_wh7mcmxebcf0fua 2024-05-01T22:33:48Z 2024-06-21T19:06:35Z allow owners to customize the email message when sending a share device/account invite. and same goes for the confirmation email after the new shared device account has been create. sug_3v8luug8ik6sawn 2024-04-19T02:46:15Z 2024-06-21T19:04:00Z Hello, The following locks/systems are very good for Europe market: https://shop.tapkey.com/products/tapkey-smart-lock https://shop.tapkey.com/products/dom-tapkey-guard-s Customer service mentioned: "Tapkey is currently not a device we currently support with RemoteLock. We do not know if and when it would be. " Please make them compatible. Kind regards, Peter sug_8vko3mfh2tksepu 2024-04-04T13:06:44Z 2024-09-13T19:15:34Z Hospitable can only access select locks on the RemoteLock platform. ACS like Mercury devices cannot sync with Hospitable. sug_ma9z7o8fjk0vtcl 2024-04-02T16:03:08Z 2024-04-02T18:11:31Z schedule in advance a device to be unlocked during a certain time frame on a specific date. We often have event that require doors to be unlocked. sug_bs7scz7p2ixrlx5 2024-03-20T23:16:29Z 2024-04-02T18:13:32Z Users typically have multiple locations and we don't want to just see the last location we looked at when we first open the app. Please allow us to see all devices when we launch the app. Thanks for listening! sug_dioyuv8dukxhcgh 2024-03-14T03:31:58Z 2024-03-14T17:02:36Z I find the automated emails feature really useful. I think it would be nice to have dynamic tags for {{arrival.time}}, {{arrival.date,}} {{departure.time}}, and {{departure.date}} to make the canned messages a little more explicit. sug_guvozae3g8d2hzx 2024-03-09T23:48:37Z 2024-03-14T17:01:45Z It appears at the moment in order to get Guest Access notifications, I need to specify a specific guest. It would be great to have the ability to choose a setting that sends a notification (for first time access in my specific case) for ALL guests access. This use case is helpful when PM software is integrated with RemoteLock and automatically adding guests to the schedule when a new booking is created. It would be a nice alert to have for Guest arrival. You know they have arrived when notified that the door was unlocked by the guest. sug_lkpo3ouaofcmkj2 2024-03-07T10:09:27Z 2024-06-24T17:51:41Z Add integration/support with tedee locks. sug_mlmtlpocavkbpjd 2024-01-26T15:56:37Z 2024-02-05T17:23:32Z sug_erzintccsge3pmc 2024-01-15T20:21:02Z 2024-01-16T18:59:14Z The guest instructions are not fully customizable in terms of language. The location name is always picked up in English from Airbnb (there should be an option to use the system location name) and it always includes the text " Access times" and "Access instruction" in English. These should be customizable to allow for localization. Additionally, the access times are always shown in English and do not allow for localization (always US format, Month day, year, 12-hour format (AM/PM) sug_hgjqfcqnzpbo6mz 2023-10-29T20:50:31Z 2024-04-02T18:12:50Z Working through the website interface, currently you need to delete accounts one by one. Allow the ability to delete with a select all or filter feature. sug_u2nl3qfpjmwdgnl 2023-10-25T18:49:10Z 2024-01-16T18:05:49Z It would be very helpful if you could create a RemoteLock systems status page on your website so we have a place to check for system outages and disruptions. If you could also include a log for current known issues and updates - that would also be very helpful. sug_h8gt2yxt3vppp8s 2023-09-18T19:33:56Z 2024-04-02T18:13:04Z We use the System Status widget on the main dashboard to track issues that need to be fixed. One team member goes through the issues and fixes them. On another members account, they still see the issues that were cleared. Now we have multiple team members thinking that there are issues when in fact, Some one has already handled this. What is the point of having a system status that does not dynamically update for the account itself. sug_phzbcvj5aoxyjwe 2023-08-29T18:23:51Z 2023-09-13T15:33:43Z I want to be able to allow a user role the permission of viewing guest pin codes for cross referencing purposes and helping hotel guests but I do not want that user role to also be able to view other full user's (staff) pins as well sug_jlegd4zqand3kf3 2023-08-22T23:10:00Z 2024-01-19T15:01:00Z Our client has several buildings, each with a common door. We are connected via the API. If we give access to a door to a guest, RemoteLock also copies the credentials to the common door. If for some reason we have to move the guest to another building with another common door, then we remove the access from the first door and create a new one for the new door via the API. But RemoteLock is not removing the access to the "old" common door. The guest now has access to two common doors. It would be nice if RemoteLock would also remove the access to the common door when we remove the access to the "parent" door. sug_h31jja7yswsdhbn 2023-07-12T16:55:41Z 2024-01-19T15:12:53Z Also, I see GoogleFi as a carrier. Can that be used for Google Voice phone numbers? sug_nlucfbjxvc3ozm7 2023-06-20T12:16:59Z 2024-01-19T15:00:37Z The guests can only be sorted on the Dashboard. It would be good if they could be sorted on the other screens, like the Device one. sug_hex7jzxtf2az62r 2023-06-16T17:31:30Z 2023-08-04T02:57:31Z Please allow the user to organize their locks in Dashboard. Currently it is organized by creation date not in order of room number for our hotel. It is painful to constantly look through to find each lock instead of allowing the user to organize them by unit number or drag and drop to how they best work for their location. sug_xyl2wlximrfzeeg 2023-03-29T21:14:04Z 2024-02-02T16:16:08Z WHEN GEUST PUTS THE CODE IN FOR THE FIRST TIME IT INFORMS THE PMS/CHANNEL MANAGER THE GUEST HAS CHECKED-IN sug_dvo9sxugbs9aenq 2023-03-29T21:06:25Z 2024-01-19T15:01:48Z sug_owcrxd07bplfifb 2023-03-29T21:00:31Z 2023-08-04T02:59:36Z When the code is sent to the user. it has a link to YouTube showing how to wake up the lock and enter the code in. 10 to 15 sec video